Contact us within 7 days
If your parcel arrives damaged, contains the wrong item, or has a missing product, contact our support team within 7 days of delivery so we can review the issue.
HERE TO HELP
Returns and Refunds
We will help resolve problems with an order as quickly as we can.
Last updated: October 29, 2026
If an order arrives damaged, incorrect, or incomplete, please let us know within 7 days of delivery. We will review the details and guide you through the available resolution.
Share the order details
Include your order number, name, phone number, and a short description of what happened. Photos of the parcel and product help us assess damage or an incorrect item.
We will review your request
Our team will review the information and contact you about the next steps. Where an item is confirmed damaged or incorrect, we will work with you on an appropriate replacement or refund.
Need help with a different return?
Contact us with your order number and reason for the request. We will review it and explain what options are available. Refund or replacement eligibility depends on the details of the order and issue.
See also: Terms and Conditions and Privacy Policy.